In any company, no matter how well organized, it can happen that a mistake happens, a promise is not kept 100% or simply something is overlooked. If this has happened to you, please let me know. As branch manager, I feel responsible for ensuring that all customers are highly satisfied with our services. By informing us, you give us the opportunity to identify any errors or weak points in order to achieve our goal of optimizing the quality of our service.
Of course, we are also pleased about your praise, if you liked our service particularly well.
Thank you very much.
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