As a dealer of new or used motorhomes and caravans, we naturally also offer our private customers a warranty. But what is the warranty, what is the scope of the services and how do you have to behave as a customer to be able to claim this warranty? In order to be able to offer you a smooth settlement of a warranty case, the following points must be observed.
In the event of any defects or deficiencies, a complaint must always be made to the dealer.
The scope of the warranty usually includes the entire vehicle. Only wear parts and accessories are excluded. For further details please refer to the list at the bottom of the page.
Caravan Hamburg will not cover any costs arising from third-party repairs that have not been agreed with us.
Any damage must be submitted in writing.
We will be happy to help you by phone and answer your questions. However, please understand that we can only repair defects that are submitted to us in writing. For this purpose, a fax, e-mail or postal letter will suffice. You can also contact us directly via our online form. Important is the exact description of the defect and the date of purchase on your sales contract.
We guarantee the repair execution in the context of the guarantee obligation
Warranty means that the seller (Caravan Hamburg) is responsible for the proper and defect-free condition of the traded goods. The seller is liable for all defects that already existed at the time of sale, including those that only become apparent later (so-called "hidden defects").
A "warranty" is defined and regulated by law in Germany. The seller or dealer cannot determine the duration, nor can he determine what the warranty covers. A warranty is legally prescribed for a period of 24 months. It does not originate from the manufacturer, but always exists between the dealer and the customer. For used products, the warranty can be reduced to 12 months, provided that this is stated in the purchase contract.
If damage occurs within the first 6 months, the burden of proof lies with the dealer. This means that he must prove that the defect or fault was not present at the time of delivery (transfer of risk). From the seventh month, however, the customer must prove to the dealer that the defect existed from the beginning.
