Contractual partner for motorhomes, campers, caravans and campervans of the makes in Hamburg
Rental (General Terms and Conditions)
General Terms and Conditions for Renters | Camper
Contents
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General Scope of Application
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Conclusion of the Rental Agreement, Contractual Components
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Rental Object, Replacement Vehicle
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Rental Period
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Authorized Drivers of the Rental Vehicle
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Contractual Territory
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Handover
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Return
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Damage to the Rental Vehicle & Insurance
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Prices
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Cancellation or Modification of the Booking
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Security Deposit
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Condition of the Vehicle, Impairments of Use, Repairs
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Duties and Obligations of the Renter
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Liability of the Renter
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Liability of the Lessor
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Conduct in the Event of Traffic Accidents and Violations
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Storage and Disclosure of Personal Data
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Final Provisions
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Vouchers
1. GENERAL SCOPE OF APPLICATION
1.1 These General Terms and Conditions (“GTC”) apply exclusively to all contractual relationships between the lessor and consumers, entrepreneurs, or legal entities under public law (“renter”).
1.2 A consumer, within the meaning of Section 13 of the German Civil Code (BGB) and these GTC, is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. An entrepreneur, within the meaning of Section 14 BGB and these GTC, is any natural or legal person or legally capable partnership who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
1.3 Individually agreed arrangements with the renter (including ancillary agreements, supplements, declarations, and amendments) shall in all cases take precedence over these GTC. Subject to proof to the contrary, the content of such agreements shall be determined by an agreement in text form (e.g. by email) or a confirmation from the lessor in text form. Unless more specific provisions are agreed therein, such agreements shall be supplemented by these GTC. Declarations by third parties shall have no effect, in particular no binding effect, on the rental relationship between the lessor and the renter.
1.4 With regard to entrepreneurs, any conflicting or deviating terms and conditions of the renter shall not become part of the contract unless the lessor has expressly agreed to their validity in text form. These GTC shall also apply to entrepreneurs if the lessor, without reservation, refers to correspondence that refers to the entrepreneur’s or a third party’s terms and conditions, or if the lessor accepts performance by the entrepreneur with knowledge of conflicting or deviating conditions.
2. CONCLUSION OF THE RENTAL AGREEMENT, CONTRACTUAL COMPONENTS
2.1 All vehicles and offers presented on the lessor’s website do not constitute binding offers by the lessor, but merely serve to invite the renter to submit a binding offer (booking request) to conclude a rental agreement.
2.2 The contract is concluded when
(i) the renter submits a booking request via the online booking form on the lessor’s website and the lessor confirms the booking in text form (booking confirmation), or
(ii) the renter and the lessor reach agreement by offer and acceptance in text form (e.g. by email).
2.3 Components of the rental agreement also include the handover and return reports to be fully completed and signed by the renter and the lessor’s rental station upon vehicle collection and return, including their respective contents, the provisions regarding insurance coverage, the price list for minor damage, and the price list for additional services.
2.4 The subject matter of the rental agreement is exclusively the rental of a vehicle (camper van, motorhome, or comparable vehicle) with standard interior fittings and corresponding camping equipment. Any additional equipment, accessory packages, and additional services booked by the renter are also part of the rental agreement. The lessor does not owe any travel services of any kind.
2.5 The vehicles are rented exclusively for private purposes, such as holiday travel or similar. Any type of relocation or moving is expressly prohibited.
2.6 All agreements between the lessor and the renter must be made in writing.
3. RENTAL OBJECT, REPLACEMENT VEHICLE
3.1 The lessor shall provide the renter with a vehicle from the booked vehicle category as the rental object for the entire rental period. The renter has no entitlement to a specific model or vehicle.
3.2 If a vehicle from the booked vehicle category is not available at the time of handover, the lessor reserves the right to provide the renter with a vehicle of comparable size and equipment from an at least equivalent or higher vehicle category. This shall not result in any additional rental costs for the renter. Extraordinary termination by the renter pursuant to Section 543 (2) No. 1 BGB is excluded in such cases, unless the provision of a replacement vehicle fails, is unreasonably delayed, or is refused by the lessor. Any additional ancillary costs incurred due to the provision of a larger replacement vehicle, such as ferry or toll fees and operating costs, shall be borne by the renter. If the renter has legitimate interests to the contrary, they may refuse acceptance of a larger vehicle as contractual performance.
3.3 If the renter accepts an available replacement vehicle from a lower vehicle category, the lessor shall refund the resulting price difference between the two vehicle categories.
3.4 If the rented vehicle is destroyed due to the renter’s fault or its use is restricted or made impossible, the lessor may refuse to provide a replacement vehicle. Extraordinary termination by the renter pursuant to Section 543 (2) No. 1 BGB is excluded in this case.
3.5 All vehicles are rented with the vehicle registration certificate (Part I).
3.6 The free basic equipment depends on the model; detailed information can be found on the Lisa Automobile website. If the rented vehicle has a water system, the grey water tank and the toilet cassette will be handed over empty.
3.7 Depending on the vehicle, individual additional equipment may be available and optionally bookable for an additional charge. Booked additional equipment (e.g. bicycle rack, trailer hitch) and additional services (e.g. cleaning package, pet package) are listed in the rental agreement in text form. Information on included and optional equipment and additional services can also be found on the vehicle detail page of the lessor’s website.
3.8 The vehicle is handed over with a full fuel tank and a full AdBlue tank (if present), unless otherwise noted in the handover report. The engine is filled with sufficient engine oil. The vehicle must be returned by the renter with the same fuel level as noted in the handover report.
4. RENTAL PERIOD
4.1 The booked and confirmed start and end dates constitute the binding start and end of the rental period (“rental period”). The vehicle must be collected and returned at the agreed times (including time of day) at the rental station specified in the booking confirmation or at another agreed location.
4.2 The rental price is calculated per night. Standard collection takes place between 2:00 p.m. and 5:00 p.m. on the first day of the rental period, and return between 9:00 a.m. and 11:00 a.m. on the last day. The exact time window is determined by the rental station team and recorded in the handover or return report. Requests for specific times will be considered where technically and logistically possible. Earlier collection or later return may be booked for an additional fee, subject to availability.
4.3 An extension of the rental period is only possible with the express consent of the lessor in text form. Continued use after expiry of the rental period does not constitute an extension of the contract. Section 545 BGB does not apply.
4.4 Ordinary termination of the rental agreement before handover of the vehicle is excluded. The right to extraordinary termination, rescission, or contestation remains unaffected. An extraordinary right of termination exists in particular in the event of a breach of the renter’s obligations under Clause 14.
4.5 If the renter has special requirements (e.g. winter tires in September), the lessor should be informed as early as possible. Requests will be reviewed on a case-by-case basis. The lessor will endeavor to fulfill such requests but reserves the right to refuse them for technical or logistical reasons.
5. AUTHORIZED DRIVERS OF THE RENTAL VEHICLE
5.1 Upon handover, the renter must present:
(i) a valid original driving license for the respective vehicle, valid in all countries visited;
(ii) a valid means of payment (EC or credit card);
(iii) a valid original identity card or passport.
5.2 If the renter cannot present these documents, the lessor may withdraw from the rental agreement. Claims for non-performance are excluded. The renter shall compensate the lessor for any costs and damages incurred, including loss of profit.
5.3 Except in emergencies, the vehicle may only be driven by the renter or the drivers listed in the rental agreement. The renter must provide the names and addresses of all drivers. Each driver must present a valid driving license and ID or passport. The renter must ensure that any driver is fit to drive and holds a valid driving license and inform them of the GTC.
5.4 Drivers must be at least 18 years old and have held a valid driving license for at least one year.
5.5 Unauthorized drivers are not permitted. Any negligent breach entitles the lessor to immediate termination.
5.6 Unauthorized drivers have no insurance coverage beyond statutory third-party liability.
5.7 Pets are generally permitted if declared in advance. For dogs and cats, the pet package must be booked. Compliance with animal welfare and transport regulations is the renter’s responsibility.
6. CONTRACTUAL TERRITORY
6.1 The vehicle may only be used within the contractual territory, which includes EU member states, the United Kingdom, Switzerland, Liechtenstein, Norway, Andorra, Albania, North Macedonia, Bosnia and Herzegovina, Serbia (excluding Kosovo), and Montenegro. No insurance coverage applies outside these areas. Travel to war zones is prohibited.
6.2 Environmental badges must be requested at least two weeks in advance if required.
6.3 The renter is responsible for complying with country-specific laws and regulations.
6.4 The renter bears full responsibility for violations and indemnifies the lessor against any claims. Administrative fees of €30 (domestic) or €50 (foreign) apply per request.
7. HANDOVER
7.1 The vehicle and one key are handed over in roadworthy condition. Full payment is required before key handover.
7.2 Delays of more than one hour at handover incur a fee of €50 per hour.
7.3 The renter must inspect the vehicle upon collection and document all defects in the handover report.
8. RETURN
8.1 The vehicle must be returned on time, fully fueled, cleaned inside and outside, and in the documented condition.
8.2 Late return of more than one hour incurs €50 per hour, up to three times the nightly rental price.
8.3 Refueling by the lessor incurs a €30 service fee plus fuel costs.
8.4 Cleaning fees apply if the vehicle is not properly cleaned.
8.5 Failure to empty toilet cassette or wastewater tank incurs a €100 fee.
8.6 A return inspection report must be signed by both parties.
8.7 In the event of theft, the key must still be returned.
9. DAMAGE TO THE RENTAL VEHICLE & INSURANCE
9.1 The renter bears repair costs for damage caused during the rental period.
9.2 Vehicles are insured with third-party liability insurance including a deductible of €1,500 per claim (€2,500 for drivers under 23). Bronze protection is included; upgrades are available.
9.3 Claims are not limited to the amount of the security deposit.
9.4 Insurance coverage does not apply in cases of improper use, negligence, interior damage, incorrect fueling, tire damage, ferry damage, or stone chips beyond defined limits.
9.5 Damage is settled based on repair estimates or expert reports.
9.6 In the event of breakdowns, a mobility service is provided. Reimbursement of costs requires prior agreement and proof.
10 PRICES
10.1 The renter shall pay the rent agreed in the rental agreement to the lessor.
10.2 The rental price includes the provision of the vehicle for the rental period specified in the rental agreement, the included accessories, the agreed insurance coverage and roadside assistance, as well as any additionally booked products or services, if applicable.
10.3 The rental price also includes an average driving distance of 250 km per night. Mileage packages for longer distances can be booked optionally. Additional kilometers will be charged at €0.20 per km.
10.3 The service fee of €149 is a one-time payment and is charged in addition to the daily rental price. It includes the following services: ready-to-drive vehicle provision, careful briefing and individual vehicle handover and return, safety vests for each seat, gas bottle, toilet chemicals for at least two fillings, power cable, adapter cable, leveling wedges (only for alcove and semi-integrated vehicles), hand broom, water hose, and warning sign for bicycles.
10.4 Fuel costs, operating costs (e.g. additional gas bottles) and lubricants (if required during the rental period), toll, parking, camping, pitch and ferry fees, as well as fines and other penalty charges, shall be borne by the renter. Fines or penalties shall not be borne by the renter if they are based on a condition of the vehicle for which the lessor is responsible and which the renter could not avoid despite complying with their obligations under Clause 14.
10.4 Payment of the rent shall be made upon conclusion of the contract using the payment methods offered during online booking. The full rental price must be paid no later than 21 days before the agreed handover of the camper. In the case of short-term bookings, payment is due immediately, at the latest upon vehicle handover. Cash payment is not possible.
10.5 Discount promotions offered by the lessor cannot be combined.
11 CANCELLATION OR MODIFICATION OF THE BOOKING
11.1 “Cancellation” means the early termination of the rental agreement at the renter’s request, provided the renter does not have a statutory right to extraordinary termination, contestation, or withdrawal from the contract. The lessor hereby grants the renter a contractual right of withdrawal to the extent described below.
11.2 No cancellation fee shall apply if the renter cancels the entire rental agreement at least 45 days before the start of the rental period.
11.3 If the entire rental agreement is cancelled at least 30 days but less than 45 days before the start of the rental period, a cancellation fee of 40% of the total rental price shall apply. The renter is expressly entitled to prove that no damage or a significantly lower amount of damage has occurred.
11.4 If the entire rental agreement is cancelled at least 15 days but less than 30 days before the start of the rental period, a cancellation fee of 70% of the total rental price shall apply. The renter is expressly entitled to prove that no damage or a significantly lower amount of damage has occurred.
11.5 If the entire rental agreement is cancelled less than 15 days before the start of the rental period, a cancellation fee of 90% of the total rental price shall apply. The renter is expressly entitled to prove that no damage or a significantly lower amount of damage has occurred.
11.6 The decisive date for cancellation is the receipt of the renter’s cancellation notice in text form by the lessor.
11.7 If the rented vehicle is not collected at the agreed time without a valid cancellation, 90% of the rent already paid shall be retained as liquidated damages. Saved expenses and other benefits gained by the lessor from re-renting the vehicle during the agreed rental period shall be credited to the renter. The renter may expressly prove that no damage or a significantly lower amount of damage has occurred. If no rent has yet been paid, claims for damages remain unaffected.
11.8 Additionally booked products (e.g. bicycle rack, trailer hitch, camping sleeping place, cooler box, outdoor kitchen, camping chair, pillows/blankets/towels, camping bed, child seat, high chair) or services (e.g. cleaning packages, dog package, additional protection packages) may be cancelled separately by the renter. Depending on the remaining time until the start of the rental period, the following cancellation fees apply. In all cases, the renter may expressly prove that no damage or a significantly lower amount of damage has occurred.
11.8.1 Cancellation of additional products
(I) up to 45 days before the start of the rental period: no cancellation fee;
(II) less than 45 days but more than 48 hours before the start of the rental period: 50% of the agreed price of the respective product;
(III) from 48 hours before the start of the rental period: 75% of the agreed price of the respective product.
11.8.2 Cancellation of additional services
(I) up to 15 days before the start of the rental period: free of charge;
(II) less than 15 days but more than 48 hours before the start of the rental period: 25% of the agreed price of the respective service;
(III) from 48 hours before the start of the rental period: 50% of the agreed price of the respective service.
11.9 If the renter does not accept additionally booked products or services at vehicle handover despite their preparation and/or installation, a handling fee of 75% of the rental price of the additional products and 50% of the rental price of the additional services shall be payable due to incurred expenses. The renter may prove that no or a significantly lower expense has occurred.
11.10 If the cancellation is made more than 48 hours before the start of the trip, the renter may rebook to a later period without cancellation fees. In this case, the booking will be cancelled and the customer will receive a voucher amounting to 75% of the amount paid for the original booking. The voucher is valid for the next 6 months.
11.11 If the vehicle is not collected on the agreed day, the lessor is entitled to immediately terminate the rental agreement with full liability for damages on the part of the renter. The lessor is not obliged to mitigate damages by attempting to re-rent the vehicle unless the renter has notified the lessor in writing that they will not take over the vehicle for the remaining rental period and will instead compensate damages pursuant to Clause 11.
12 SECURITY DEPOSIT
12.1 To secure the lessor’s claims arising from the rental relationship, the renter shall pay a security deposit of €1,500. For drivers under the age of 23, a deposit of €2,500 is required. The deposit must be paid by credit card no later than vehicle handover or transferred no later than 10 days before the start of the rental period.
The deposit of €1,500 is also required if a vacation protection package or other deposit insurance has been taken out.
12.2 The deposit will be refunded after termination of the rental relationship provided the vehicle is returned in proper contractual condition. Any additional expenses (e.g. cleaning, refueling, justified claims, damages, etc.) borne by the renter shall be offset against the deposit. The deposit will be refunded cashless by bank transfer no later than 14 days after return of the vehicle in contractual condition, or the credit card authorization will be released.
12.3 The lessor reserves the right to hold the renter liable for defects or damage culpably caused and fraudulently concealed by the renter that, due to their nature, can only be detected after handover and were therefore not recorded in the return report. Statutory provisions apply.
12.4 In the event of an accident, the deposit shall be retained or requested in full until liability has been conclusively clarified. Until final clarification of cost liability and amount, particularly where an expert report, repair estimate, or spare parts order is required, the lessor is entitled to retain the deposit.
12.5 In the event of damage, the lessor is entitled to retain the deposit until final clarification of liability and cost amount. Taking out additional insurance covering the damage in accordance with its terms does not prevent claims exceeding the deductible.
13 CONDITION OF THE VEHICLE, IMPAIRMENTS OF USE, REPAIRS
13.1 The Lessor shall hand over the vehicle to the Renter in a technically flawless, roadworthy, and operationally safe condition.
13.2 The vehicle shall be cleaned inside and outside. In adverse weather conditions (e.g. heavy rain or snow), exterior cleaning may be omitted. It should be noted that the vehicles must not be driven through automatic car washes. Alternatively, self-service wash bays may be used, taking into account the maximum height and width of both the vehicle and the wash bay.
13.3 The exact condition of the vehicle shall be documented in the handover report jointly prepared by the Renter and the Lessor upon handover, and upon return in the return report.
13.4 If repairs become necessary during the rental period to maintain the operational and road safety of the vehicle, the Renter may only carry out repairs themselves or commission such repairs if the Lessor has expressly agreed in text form or if the expected costs do not exceed €50. This does not apply if the Lessor is in default of remedying the defect or if immediate repair is required to preserve or restore the vehicle. Repair costs shall only be reimbursed upon presentation of proper receipts, provided the Renter is not liable for the repair. The Renter’s own labor time shall not be reimbursed.
13.5 If the Renter discovers a defect that significantly restricts the usability of the vehicle and requires extensive repairs, the Lessor must be notified immediately. If the defect cannot be remedied promptly, both parties shall be entitled to terminate the contract without notice. The Renter remains obliged to pay the agreed rent up to the occurrence of the defect.
13.6 In the event that the vehicle becomes unroadworthy and the Renter is unable to continue the journey, the Lessor shall provide emergency management services, which must be contacted in such cases.
14 OBLIGATIONS AND DUTIES OF THE RENTER
14.1 The Renter is obliged to handle the vehicle with care and in a professional manner and to comply with all relevant regulations and technical rules. This includes regularly checking engine oil level, AdBlue level, water level, and tire pressure, and ensuring the vehicle is in a roadworthy condition. If action is required (e.g. engine oil below the minimum level), the Renter must take appropriate measures, such as refilling oil, ensuring the correct oil specification as stated in the vehicle information sheet.
14.2 If incorrect fuel or incorrect engine oil is used, the Renter shall be liable for all costs incurred due to towing and/or repair. The Renter must also observe warning indicators on the vehicle display and take the necessary actions in accordance with the operating instructions. In case of doubt, the Lessor must be contacted immediately.
14.3 In the event of theft of the vehicle, the Renter must immediately report the theft to the police, inform the Lessor in text form, and hand over vehicle keys and documents to the Lessor, unless these were also stolen.
14.4 The Renter must protect the vehicle against overuse in all respects and comply with applicable traffic regulations in the respective countries. Driving is only permitted with the gas bottle securely fastened and turned off. The vehicle may only be used on public roads. In particular, use for the following purposes is prohibited:
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participation in car races or motorsport events;
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vehicle testing or driver safety training;
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off-road driving;
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transport of flammable, toxic, or hazardous substances or materials violating legal regulations;
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driving school exercises;
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commercial passenger transport;
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subletting;
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commission of customs or other criminal offenses;
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towing or pushing other vehicles or trailers;
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transport of live or dead animals, except pets if notified in accordance with Clause 5.7. In case of violation, a special cleaning fee of €500 shall be charged, unless the Renter proves lesser damage;
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transport of persons or goods exceeding the maximum permissible weight, quantity, or volume specified in the vehicle documents;
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moving house or transport inconsistent with the intended use of a camper;
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any use exceeding contractual use.
14.5 The Renter confirms that they will not operate the vehicle while unfit to drive, including under the influence of alcohol, drugs, illness, or fatigue.
14.6 The vehicle must be secured against theft according to its technical capabilities. The Renter and drivers must ensure the vehicle is locked and any anti-theft devices are activated when parked or unattended. Vehicle keys and documents must be kept secure and inaccessible to unauthorized persons.
14.7 Smoking in the vehicle is strictly prohibited. In case of violation, a special cleaning fee of €500 shall apply, unless the Renter proves lesser costs.
14.8 The Renter must properly secure all cargo so that no damage is caused to the vehicle and no danger arises for passengers. Legal regulations on load securing must be observed.
14.9 The Renter must inform themselves about and comply with the regulations of the respective travel countries (speed limits, signage, etc.).
14.10 The Renter shall be liable for all consequences arising from violations of the above obligations. Such violations may give rise to claims for damages by the Lessor.
14.11 For vehicles equipped with an AdBlue tank, the Renter must ensure that the tank is sufficiently filled at all times. The Renter shall fully indemnify the Lessor against all claims, fines, and penalties arising from non-compliance. Warning signals must be acted upon immediately at the Renter’s expense. Any further damage resulting from ignoring warnings shall be borne by the Renter.
14.12 In the event of other defects during the rental period (e.g. failure of heating, toilet, water pump), the Renter has a duty to cooperate and must, where possible, consult a specialized motorhome or caravan service provider. Coordination with the Lessor is mandatory. Repair costs shall be reimbursed after return if previously agreed.
15 LIABILITY OF THE RENTER
15.1 The handover report shall be decisive for the agreed condition of the vehicle.
15.2 Strict liability of the Lessor for initial defects and simple negligence pursuant to Section 536a (1) sentence 1 of the German Civil Code (BGB) is excluded, except for essential contractual obligations. Liability for intent and gross negligence remains unaffected.
15.3 Any deviation from the agreed condition must be reported immediately by the Renter in text form. Failure to report may result in a contractual penalty of up to €1,500, depending on severity.
15.4 The vehicle is insured in accordance with Clause 9.2. The Renter must compensate damages caused intentionally or by gross negligence.
15.5 The Renter shall be liable for all damages caused by them, including total loss of the vehicle, especially due to improper loading or handling.
15.6 The Renter shall bear personal liability where insurance coverage is excluded, particularly in cases of intent, gross negligence, alcohol or drug impairment, violation of clearance height, improper use, or breach of post-accident obligations.
15.7 The Renter shall be fully liable for damages caused by unauthorized transfer or use of the vehicle.
15.8 The Renter must inform themselves about toll regulations in the destination countries and bear all toll costs. Violations shall result in reimbursement of costs plus a processing fee of €50, unless lesser damage is proven.
15.9 Loss of the original vehicle registration certificate due to fault shall result in a damage charge of €250, unless lesser damage is proven.
15.10 No liability is assumed for privately parked vehicles on the Lessor’s premises except in cases of intent or gross negligence.
16 LIABILITY OF THE LESSOR
16.1 The Lessor shall be liable for damages covered by the vehicle’s insurance. Liability for uninsured damages is limited to intent and gross negligence unless essential contractual obligations are breached.
16.2 No claims for damages arise from defects occurring during the rental period.
16.3 No liability is assumed for vehicle failure beyond the Lessor’s control or official driving bans. If no replacement vehicle is available, the Renter may terminate the contract and receive a refund of the rental price.
16.4 Items left in the vehicle after return will be stored for one week. If not collected, the Lessor may dispose of them. No custody agreement is established.
17 CONDUCT IN CASE OF ACCIDENTS AND TRAFFIC OFFENSES
17.1–17.10
The Renter must document accidents truthfully, inform police and Lessor immediately, cooperate fully, refrain from acknowledging third-party claims, and bears liability according to fault and contractual deductible. An administrative fee of €250 applies per damage event unless lesser effort is proven.
18 STORAGE AND DISCLOSURE OF PERSONAL DATA
The Renter agrees to the storage and disclosure of personal data by the Lessor insofar as necessary for contract execution or legal enforcement.
19 FINAL PROVISIONS
19.1 Set-off is only permitted with undisputed or legally established claims.
19.2 German law applies exclusively, excluding the CISG.
19.3 Place of jurisdiction is Lüneburg.
19.4 Invalid provisions do not affect the validity of the remaining terms.
19.5 In case of discrepancies, the German version prevails.
20 VOUCHERS
20.1 Voucher validity is stated on the voucher or otherwise three years from the end of the year of purchase.
20.2 Only one voucher may be redeemed per booking.
20.3 Vouchers may not be resold.
20.4 Vouchers cannot be redeemed for cash.